Servicenow Business Analyst Resume
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Servicenow Business Analyst Resume
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Year Gap Early In My Career. Learned Some New Skills In That Time And Want To Represent Them On My Resume.
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Clean up your resume by adapting this business process analyst CV sample. This accurate resume has helped someone to start their career with Genpact. That person has allowed us to share their bio with you. Download this sample resume for free or rewrite it using our professional resume builder.
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This resume sample was contributed by a real person who got a job using it. Create your resume now or edit this resume example.
Solution-driven and detail-oriented IT professional with experience working with cross-functional teams in data analytics, IT system analysis, operations, and delivering process innovation that drives the achievement of business goals. Helping all types of business in their digital transformation journey for over 3 years. Enthusiast for advanced analytics, algorithms and models, big data mining and machine learning.
09/2017 – 08/2018, MSc Business Analytics || H1, First Class Honors 1.1, National University of Ireland, Galway, Galway, Ireland
• Worked with business and functional users to analyze client requirements. Identified challenges within the project(s) and designed software solutions in collaboration with technical staff.
Accenture Hiring |experience 2 Yrs 12 Yrs (analyst…
• Analyzed historical data for reported incidents and recurring issues. Presented this data to business stakeholders to identify trends and opportunities for improvement using SAP BI and ServiceNow Reporting.
• Created dashboards using MS Excel and Tableau. Presented findings to business stakeholders and identified areas of process improvement.
• Provide expert guidance to all support teams within IS and assist in their training and knowledge development.
• Implemented the left shift approach while working with the continuous improvement team. It encouraged the standardization of processes, which led to faster resolution of incidents. Achieved 12% overall MTTR time reduction.
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• Worked with developers, QA and business to understand the environment, design improvements and implement them.
• Implemented plans for continuous improvement of services to promptly identify issues and risks during application. Appropriate mitigation and contingency plans implemented.
• Was involved in improving existing documentation system and creating new documentation, resulting in reduced labor costs totaling $1.5 million per year through increased efficiency of front line analysts in solving complex issues.
• Experienced in managing low and high severity incidents throughout the incident lifecycle in accordance with SLA availability, resolution and recovery.
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• Compiled reports, generated graphs for both performance and productivity. It is determined if a root cause analysis is required and problem management is initiated.
• SAP BW Data Modeling & ETL: created info objects that display data and data targets from the retail industry; designed Info Cube for data storage and reporting; perform ETL in a data warehouse.
• Data visualization using Tableau: implemented a data visualization dashboard on the mode of transport used by people in the Dublin City database; designed the dashboard with best practices and gained greater insight.
• Analysis-Spreadsheet Modeling and Decision Making Project (Business Analysis): Used Microsoft Excel formulas to analyze complex problems from functional areas of management including marketing, operations and human resources. Used Excel Advanced Options – Optimal Selection Solver.
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A business process analyst (BPA) is a specialized business analyst, who focuses on “thought processes”. They draw conclusions from product details and connect them to the bigger picture by considering the firm’s goals while identifying possible process improvements. Typically, BPA has the ability to order and structure a large amount of information into a procedural framework. They have knowledge of process mapping and business reengineering. They need these skills to facilitate workshops, create procedural documents, and present new process designs to stakeholders or their supervisors. The average UK salary for a BPA oscillates somewhere around £37,500 and can go up to £80,000.
Genpact is a global professional services company, at the forefront of digital innovation and digitally enabled operations for their clients. With experience gathered from working with more than their Fortune 500 clients, they have concluded that the most effective method for designing, creating solutions and solving problems is with data analysis. Like any leading firm, working here means you’ll get plenty of scope for professional development, with lots of opportunities and projects to get involved in. But that is, of course, because it is already quite high.
Our resume checker compares your resume to the best resumes from our database. Scan your resume for problems and find out your resume score. The contact information section is important in your Servicenow Business Analyst resume. The recruiter should be able to contact you as soon as possible if they want to offer you the job. This is why you should secure your:
The work experience section is an essential part of your Servicenow Business Analyst resume. It is the only thing that the recruiter really cares about and pays the most attention to.
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However, this section is not just a list of your previous business analyst responsibilities. It is intended to present you as a sound candidate by showcasing your relevant achievements and should be tailored specifically to the particular Servicenow Business Analyst position you are applying for. The work experience section should be a detailed summary of your most recent 3 or 4 positions.
Be sure to make education a priority on your Servicenow Business Analyst resume. If you’ve been working for a few years and have a few solid positions to show for it, stack your education after experience with Servicenow’s business analyst. For example, if you have a PhD in neuroscience and a master’s in the same field, just list your PhD. In addition to the doctorate, there are master’s degrees, then graduate degrees and finally associate’s degrees.
These are the four additional pieces of information you should mention when listing your education on your resume.
When listing skills in your Servicenow Business Analyst resume, remember to always be honest about your skill level. Turn on the Skills section after experience.
What Is Servicenow? Features, Applications And More
•Conduct market research to identify new solution areas •Create business case for new solution •Share business case with senior consultant / input team lead •Detail new solutions as needed •Map solution developed for …
•Support the development of materials and assets for our internal knowledge base tool •We are a unique organization with a strong reputation •We foster a professional work environment that values diversity •Business casual attire is acceptable at
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