Service Desk Analyst Resume
Service Desk Analyst Resume – Are you an IT Support Analyst by profession and looking for a career change? We have good news for you! use our professional IT Support Analyst template that won a job. You don’t have to start writing from scratch. Just click on “Edit CV” and change it with your details. Update the template fonts and colors to give you the best chance of landing your dream job. Find more Resume Templates.
Experienced Sr.IT Support Analyst with over 13 years of experience in IT Infra. Eager to contribute to the team’s success through hard work, mentorship, attention to detail and excellent organizational skills. A clear understanding of the organisation’s goals. Driven to learn, grow and excel in IT.Excellent reputation for solving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saving costs while increasing profits.
Service Desk Analyst Resume
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Other uncategorized cookies are those being analyzed and not yet categorized. If you want a shot at IT help desk jobs, your resume must best reflect your unique experience in the technology field. For inspiration, see on the sample resume for an IT help desk worker below, and download the IT help desk resume template in Word.
IT help desk jobs are projected to grow by 11% (Or 88,500 jobs) from 2016 to 2026, according to the Bureau of Labor Statistics (BLS). You will find the highest level of employment for this position in the following states: California, Texas, New York, Florida, and Illinois; and in the following metropolitan areas: New York City, Chicago, Dallas, Atlanta, and Washington, DC.
As an IT help desk worker, you can expect a median wage of $52,810 per year, or $25.39 per hour, according to the BLS.
Dedicated help desk professional currently providing technical support in a 450+ user environment. Skilled problem solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Must Have It Skills On Your Resume (with Examples)
LANs / WANs / SANs, TCP / IP, VoIP, DNS, HTTP, Wireless Architecture / VPN, Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers
Zendesk, Microsoft Dynamics NAV, Norton / McAfee Antivirus, Symantec Backup Executive, Symantec Ghost Solution Suite, Norton Internet Security
Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.
Provided level 1 and 2 technical support to 150+ users. Ensured that user concerns were resolved quickly and more complex issues were escalated to help desk managers.
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Courses: Server Infrastructure | Windows Server 2016 Enterprise | Cloud Configuration | Network Architecture, Operations, Security and Troubleshooting
Everyone needs a little support from time to time. When it comes to your resume, could you use some help standing out from the competition? Get a free resume evaluation today from the experts at Resume Writing Service. You will receive detailed feedback in two business days, including a review of the appearance and content of your resume, and an estimate of a recruiter’s first impression. Think of it as quality assurance for your job search. The Senior Service Desk Analyst role is responsible for technical, troubleshooting, customer, analysis, design, reporting, security, training, hardware, mobile.
Department contact information is important in your senior service desk analyst resume. The recruiter must be able to contact you as soon as possible if they want to offer you the job. Here’s why you need yours:
Divisional work experience is an essential part of your senior service desk analyst resume. That’s the one thing the recruiter really cares about and pays the most attention to.
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However, this section is only a list of your previous responsibilities as a senior service desk analyst. It is intended to present you as a well-rounded candidate by showcasing your relevant achievements and should be tailored specifically to the particular senior service desk analyst position you are applying for. The work experience section should be a detailed summary of your most recent 3 or 4 jobs.
Make sure to prioritize education on your senior service desk analyst resume. If you’ve been working for several years and have some solid jobs to show for it, put your education after your senior service desk analyst experience. For example, if you have a Ph.D in Neuroscience and a Masters in the same field, only your Ph.D. Apart from the doctorate, Master’s degrees progress, followed by a Bachelor’s degree and finally, an Associate’s degree.
These are the four additional pieces of information you should include when listing your education on your resume.
When listing the skills on your senior service desk analyst resume, always remember to be honest about your ability level. Include the Skills section after experience.
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Present the most important skills in your resume, here is a list of the typical skills of a senior service desk analyst:
•Develops technical documentation for other Executive IT Support staff and end users •Works with end users on multiple contact channels to resolve incidents and answer questions •Follows Service Agreements (SLA) to ensure timely resolution and proper group ownership ensure
•Successfully influence across an organization effectively driving change, initiating ideas and supporting and gaining commitment •Manage strategy development, work priorities and processes to ensure clear customer focus and input •Identified for high quality and high threat…
•Properly identify, research and resolve technical problems for local and remote customers. Applications include installing, configuring, patching and upgrading software/hardware. Hardware includes desktops, notebooks, printers, copiers, fax machines, telephones, etc.
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•Problem Management – Root cause analysis •Determine preventable items (corrections, how to prevent further issue occurrences) •Works with Information Technology architects to insure integration of legacy applications •Participates in evaluations of…
• Assist the Oracle Marketing Cloud sales enablement team in implementing messaging across the global Marketing Cloud sales unit • Supervise development team members through hiring, performance appraisal, pay rate reviews, delegation, promotion, coaching, mentoring and termination as necessary & nbsp…
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