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Competitive Edge Resume Service – To get a job in customer service, you need to show employers your best skills. Customer service involves both technical and interpersonal skills. This makes a diverse skill set even more important! In this guide, we’ll explore the best customer service skills to include on your resume. Plus, we’ll give you formatting tips and tricks.
When applying for a customer service job, it’s important to demonstrate good interpersonal skills.
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By adding specialized customer service skills, you can showcase your most relevant abilities for the job you’re applying for.
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Before you can determine the best customer service skills to include on your resume, you need to understand two basic types of skills:
When writing your skills on your resume, it’s important to include both soft and hard skills.
For customer service, you should always take the time to plan the skills you want to include.
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By making a big list, you can narrow it down to the most relevant and best ones.
Whether they are hard or soft skills, all your skills should be chosen according to the job.
Read our career advice article on how to match your CV to any job in 4 easy steps to find out more.
When describing your customer service skills on your resume, it’s important to indicate your skill level.
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Thus, you should mainly include skills that fall into the expert or intermediate categories.
Work Experience Customer Service Representative, Whole Foods April 2018 – May 2020 · Good communication skills · Worked closely with customers · Learned better closing tactics
Why it’s wrong: In this example, the bullet points are too vague and give little information about the person’s responsibilities.
Adding skills to your work experience section should add value, not detract from the descriptive nature of the section.
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Experienced Customer Service Representative, Whole Foods April 2018 – May 2020 · Interacted with customers daily through the call center · Developed loyal customer relationships through an empathetic approach · Strong ability to close and increase sales by 15 percent
Tip: When describing skills in your work experience section, be sure to use active language. To help with this, check out our list of 350+ action verbs to make your resume more effective in 2021.
Customer Service Skills · Customer Care · Answering the phone · Assisting customers with refunds · Using Microsoft Excel and other programs
Customer Service Skills · Empathize with specific customer needs · Call Center Telecommunications · Conflict resolution for returning customers · Microsoft Office Suite
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Do you need more help writing your ideal resume? Check out our guide to the 20 best resume writing tips and tricks for 2021 (with a free checklist)!
To increase your chances of getting a job in this field, it’s important to focus on your relevant skills.
To learn more about creating the perfect resume in 2021, check out our free resume guides and career advice articles!
Ed is the co-founder of Easy Resume. His experience leading large-scale technology startup teams over the past decade has given him extensive experience and knowledge on how to hire top talent and build successful teams. He enjoys mentoring, coaching and helping others achieve their career goals. When she’s not writing about career advice, she’s playing with her dog, Layla, or going for long walks in upstate New York.
Healthcare Executive Resume Writer
Healthcare is a huge and important field that includes all kinds of professionals. To find a job in the healthcare industry, you need to understand what skills employers are looking for. In this guide, we’ll cover the key healthcare skills to include on your CV and why it’s so important.
IT is a vastly growing field with tons of career growth potential. No wonder why so many applicants are flocking to these jobs! In this guide, we cover IT skills and give you examples of some of the best skills to include in your resume.
Including technical skills on a resume is an absolute necessity. These types of skills demonstrate quantitative qualifications to employers. In this guide, we’ll look at exactly what technical skills are and some of the best examples to include in your resume.
With an increasingly digital world, having strong computer skills is more important than ever. In this guide, we’ll learn what computer skills are and which ones are best to include in your resume.
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Not sure if you should write a one-page or two-page resume? Find out when it’s appropriate to write a two-page resume and learn how to write one properly. My executive resume examples show a solid strategy and focus on your career so your resume and LinkedIn profile stand out even in a tough job… market.
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